Refund Policy

Effective 15 October 2026

This policy covers Sonare Studio subscriptions. Sonare Studio is operated by George Bonner, a New Zealand sole trader.

Payments and refunds

Paddle is our authorised reseller and Merchant of Record. Purchases are subject to Paddle’s Buyer Terms and Refund Policy.

You may request a discretionary refund within 14 days of a charge. Paddle reviews requests individually; requesting a refund does not guarantee approval. Statutory refund and withdrawal rights apply independently, including where a different period or remedy is required by law.

How to request a refund

Visit Paddle’s buyer support or use the support link in your receipt. Have your purchase email address and order reference ready. For product problems or help locating a payment, contact hello@sonarestudio.com. Never send your password or full card details.

Trials and cancellation

Sonare offers a 10-day free trial. Any future subscription charges and billing dates are shown at checkout. To stop future renewals, use Manage billing in Sonare’s subscription screen, your Paddle receipt, or Paddle’s buyer support. Cancel before the next billing date. Cancellation normally takes effect at the end of the current billing period and does not itself refund an earlier payment.

Problems with the service

Please contact us if Sonare is not working as described, or if a charge appears incorrect. We will investigate and help you seek any appropriate remedy through Paddle.

Refund processing and your rights

Paddle processes approved refunds to the original payment method where possible. Processing and bank posting times vary. A refund may end access to the refunded subscription.

Nothing here limits mandatory consumer rights, including applicable New Zealand consumer protections. Rights to remedies for faulty or misdescribed services and any applicable withdrawal rights remain available regardless of the discretionary refund period.